Help centre
Workwear, PPE and uniform FAQs
Straight answers on ordering, logos, delivery, hi-vis, flame retardant, arc flash and PPE standards, and setting up your own uniform store.
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Ordering & quotes
Is there a minimum order?
No. You can order a single branded polo or kit out a whole workforce. Logo set-up is free on orders over £150 ex VAT and delivery is free over £250 ex VAT.
How do I get a quote?
Use our 30 second quote wizard or the quote request form, or call 0333 242 7337. We reply to every quote request within 24 hours, usually much sooner.
Are your prices shown with or without VAT?
Prices are shown ex VAT, as we mainly supply businesses. VAT is added at checkout and shown clearly on your invoice.
What is the difference between Essential, Professional and Premium?
Essential is great-value everyday wear. Professional moves up to heavier fabrics and a better finish. Premium is top quality from leading workwear brands. Every product page lets you switch between the three so you can match the garment to the job and the budget.
Do you give quantity discounts?
Yes, on garments: 5% from 10 items, 8% from 25, 12% from 50, 15% from 100 and 20% from 250. Our branded workwear cost guide shows example prices for real team kits.
How much does it cost to add a logo?
Per garment, a small embroidered logo is £4, a large embroidered logo £10, a small print £2.75 and a large print £3.75. There is a one-off set-up charge per logo, which is free on orders over £150 ex VAT.
Can I get free samples before I order?
Yes. We send free samples of plain garments so you can check the fabric, colour and fit before committing to a branded order. Just ask when you request your quote.
Can I order for more than one site or department?
Yes. We can split an order by site, department or employee name, and bag and label each person's kit. For regular ordering across sites, a free Secure Buying Wardrobe makes this much easier. See our multi-site ordering guide.
How do I pay?
You can pay by card at checkout. Approved businesses can apply for a credit account and pay on invoice.
Can I reorder the same kit later?
Yes. Log in to your account and use Re Order from your order history. Your logo is stored, so repeat orders carry no new set-up charge.
Delivery
How much is delivery?
Standard UK delivery is £9.99, and free on orders over £250 ex VAT. Some business account customers have agreed carriage terms, which are shown in their account.
How long will my order take?
Plain (undecorated) stock ships next day on orders received by 12:00 on a working day. Embroidered and printed orders take 7 to 10 working days from when you approve your logo proof. If you have a deadline, tell us when you order.
Can you do a rush order?
Often, yes. Call 0333 242 7337 before ordering and tell us the date you need it by. We'll tell you honestly whether we can make it.
Do you deliver outside the UK?
Our standard delivery covers the UK. If you need kit sent abroad, contact us and we'll quote for it.
Returns & guarantee
Can I return items?
Undecorated items can be returned within 30 days of receipt if they are unworn, in new condition and in their original packaging. Email sales@workwear-direct.com for a returns (RMA) number first, and write it clearly on the outside of the parcel. See our full returns policy.
Can I return embroidered or printed items?
Because they are made to order with your logo or names, decorated items cannot be returned unless they are faulty or we made a mistake. That's why we send a proof and offer free samples first, so you can check sizes and fit before production.
What if something arrives faulty or wrong?
Contact us within 30 days and we'll put it right, including the cost of return postage. See our guarantee.
Who pays return postage?
For change-of-mind returns, return postage is paid by the customer. If the item is faulty or we sent the wrong thing, we cover it.
Logos & decoration
Should I choose embroidery or print?
Embroidery looks premium and lasts the life of the garment, so it suits polos, fleeces, softshells, caps and jackets. Print is better for large designs, fine detail and lightweight or technical fabrics, and it is the usual choice for hi-vis, where the logo must not cover too much of the reflective or fluorescent area. More in our embroidery vs print guide.
What file format should my logo be in?
A vector file (AI, EPS, PDF or SVG) is ideal. A high-resolution PNG or JPG works too. If all you have is a photo or a low-quality image, send it anyway and we'll tell you what's possible.
Is there a logo set-up charge?
Logo set-up is free on orders over £150 ex VAT. Once your logo is set up, we keep it on file for every future order.
Will I see a proof before you start?
Yes. We send a digital proof showing the size, position and colours of your logo. Nothing is stitched or printed until you have approved it. Please check spelling and details carefully, as we produce exactly what is approved.
Where can my logo go?
The most popular positions are left chest, right chest, full back, sleeve and nape of the neck. Caps and beanies are usually embroidered on the front. You can have more than one position on a garment. See the logo placement guide.
Can you add names or job titles to individual garments?
Yes. Personalising each garment with a name, role or staff number is popular for healthcare, hospitality and site teams. Send us the list and we'll match each name to the right size.
Does adding a logo affect PPE certification?
It can if it is done wrongly, which is why we decorate certified garments carefully. On hi-vis we keep within the area allowed by EN ISO 20471. On flame retardant and arc flash garments, the logo must be applied in a way that does not compromise protection, so tell us the garment is FR or arc rated and we'll advise.
Hi-vis
What standard does hi-vis clothing need to meet?
Professional hi-vis in the UK should meet EN ISO 20471. It sets the minimum amount of fluorescent background material and retroreflective tape, and grades garments into Class 1, 2 and 3.
What is the difference between Class 1, 2 and 3 hi-vis?
Class 3 gives the most visibility and is needed for work near fast traffic, such as motorways and dual carriageways (jackets with sleeves, or a vest with trousers). Class 2 is the usual minimum for most sites, roads and warehouses, typically a vest or polo. Class 1 is the lowest level and is mainly used for trousers or low-risk areas. Your risk assessment or the site rules decide which class you need. Read more on hi-vis regulations or browse hi-vis workwear.
Do rail workers need orange hi-vis?
Yes. Work on or near the railway in the UK requires orange hi-vis that meets the rail industry standard (RIS-3279-TOM) as well as EN ISO 20471. Yellow is generally used on roads and construction sites.
Can I have my company name printed on hi-vis vests?
Yes. Printed hi-vis vests with your logo front and back are one of our most popular items. We print in a way that keeps the garment compliant.
How should I wash hi-vis?
Follow the care label, usually a 40°C wash, inside out, without fabric softener. Hi-vis has a limited number of washes before it may lose performance, which is shown on the label. Replace garments that have faded, are badly soiled or have damaged reflective tape.
Flame retardant & welding
What does flame retardant clothing mean?
Flame retardant (FR) clothing is made so it does not keep burning once the heat source is removed, giving the wearer vital seconds to get away. It protects against brief contact with flame and heat, not against prolonged fire.
What is EN ISO 11612?
EN ISO 11612 is the main European standard for clothing that protects against heat and flame. Codes on the label show what it has been tested for: A for limited flame spread, B for convective heat, C for radiant heat, D for molten aluminium splash, E for molten iron splash and F for contact heat.
What is the difference between inherent and treated FR fabric?
Inherent FR fibres are flame resistant by nature, so the protection cannot wash out. Treated fabrics, usually cotton based, have a chemical finish that is tested to last for a stated number of washes. Both are safe when certified and cared for correctly. Inherent fabrics usually cost more and last longer.
Is polyester flame retardant?
No. Standard polyester melts and can stick to skin, so it should not be worn near flame or under FR clothing. Only wear garments that are certified as flame retardant.
Which clothing do welders need?
Welding clothing should meet EN ISO 11611. Class 1 covers less hazardous welding with low spatter, such as TIG. Class 2 covers more hazardous work with heavier spatter, such as MMA and MIG in confined spaces. Pair it with welding gloves to EN 12477, a welding apron or jacket for extra protection, and safety boots. See workwear for welders and fabricators.
Do welding gloves have a standard?
Yes, EN 12477. Type A gloves give more protection and less dexterity, suited to MIG and stick welding. Type B gloves are thinner for better dexterity, suited to TIG welding.
How should I wash FR clothing?
Wash it on its own, following the care label, without bleach or fabric softener, which can leave a flammable residue or weaken protection. Remove oil and grease contamination promptly, as it can burn even on an FR garment.
Arc flash & electrical
What is an arc flash?
An arc flash is a sudden release of energy when electricity jumps through the air between conductors, or from a conductor to earth. It produces an intense blast of heat, light and pressure in a fraction of a second, and can cause severe burns.
What causes arc flash?
Common causes include dropped tools, accidental contact while working on live equipment, dust or condensation on equipment, corroded or faulty parts, and incorrect switching. It is a risk for electricians, utility engineers and anyone working on or near energised systems.
What standard does arc flash clothing need to meet?
In the UK and Europe, arc flash clothing is tested to IEC 61482-2. Garments are tested by one of two methods: the box test, which gives Class 1 or Class 2, and the open arc test, which gives an ATPV or ELIM value. Arc flash garments should also be flame retardant to EN ISO 11612. Our guide to arc ratings and FR standards goes into more detail.
What is ATPV?
ATPV (Arc Thermal Performance Value) is the amount of arc energy, in cal/cm², that a fabric can take before the wearer would be likely to suffer a second degree burn. The higher the number, the more protection. Your arc flash risk assessment tells you the minimum value you need.
What is the difference between Class 1 and Class 2 arc flash clothing?
Under the IEC 61482-1-2 box test, Class 1 is tested at 4 kA and Class 2 at 7 kA. Class 2 gives the higher level of protection. Many electrical contractors choose Class 2 for general work and add a switching suit, hood or visor for higher-risk tasks.
What arc flash PPE do I need?
That depends on your risk assessment, but a typical kit is an arc rated shirt or polo, trousers or coverall, arc rated outer layer, an arc flash face shield or hood, insulating gloves with leather protectors, and safety footwear. Tell us the hazard rating or task and we'll recommend a compliant set. Browse arc flash and FR workwear or workwear for electricians.
What should I wear underneath arc flash clothing?
Wear arc rated or flame retardant base layers, or natural fibres such as 100% cotton. Never wear polyester, nylon or other synthetics underneath, as they can melt onto the skin in an arc flash.
How long does arc flash clothing last?
There is no fixed expiry date. It lasts as long as it is in good condition and cared for properly. Replace garments that are torn, worn thin, heavily contaminated or have been exposed to an arc event. Inherent fabrics keep their protection for the life of the garment.
Can I wash arc flash clothing at home?
Usually, yes. Follow the care label, wash it separately, and avoid bleach and fabric softener. Industrial laundering is fine where the label allows it.
What are electrical insulating gloves classes 00 and 0?
Electrical insulating gloves are tested to EN 60903 and graded by voltage. Class 00 is for up to 500 V AC and Class 0 for up to 1,000 V AC, which covers most low-voltage work. Higher classes go up to 36,000 V AC. Wear leather over-gloves to protect them, and check them for damage before every use.
Do you supply anti-static (ESD) clothing?
Yes. Anti-static clothing to EN 1149-5 helps prevent static build-up in areas with flammable atmospheres or sensitive electronics. Ask us about anti-static coveralls, trousers and multi-norm garments. See anti-static and ESD workwear explained.
Boots, gloves & PPE
What do S1P, S3 and other safety boot ratings mean?
Safety footwear is tested to EN ISO 20345, which requires a 200 joule toe cap. S1 adds an antistatic, energy-absorbing heel. S1P adds midsole penetration resistance. S2 adds water resistance. S3 combines water resistance, penetration resistance and a cleated sole, which makes it the usual choice for construction sites. S7 and S7L add full waterproofing. SRC or SR on the label shows slip resistance. Full details in safety boot ratings explained.
Are safety trainers as safe as safety boots?
Safety trainers can carry the same toe protection ratings, but boots give extra ankle support and protection from debris. For rough ground and building sites, most site rules ask for boots.
What do the numbers on work gloves mean?
Gloves for mechanical hazards are tested to EN 388. The numbers show resistance to abrasion, blade cut, tear and puncture, followed by letters for cut resistance (A to F) and an optional P for impact protection. For cut-resistant gloves, the letter matters most: level C is good for general handling, and levels D to F for sharp sheet metal and glass. See work glove ratings explained.
Which hard hat do I need?
Industrial safety helmets should meet EN 397. Bump caps to EN 812 are only for low-risk knocks, not falling objects. Electrical workers may need a helmet with electrical insulation ratings (EN 50365), and an arc flash visor where there is an arc risk. See safety helmets and bump caps explained.
What are the standards for eye, ear and respiratory protection?
Safety glasses and goggles are tested to EN 166. Ear defenders and earplugs are tested to EN 352, with the SNR value showing how much noise they cut. Disposable masks are tested to EN 149, where FFP2 filters at least 94% of particles and FFP3 at least 99%. More in eye and ear protection standards and FFP mask ratings.
Do you supply height safety and fall arrest equipment?
Yes. We supply harnesses, lanyards, fall arrest blocks, anchors and complete kits tested to EN 361, EN 355 and related standards.
Can you put our logo on PPE?
Yes, on many items, including hard hats, hi-vis, some gloves and FR garments. We'll always check that branding does not affect the item's certification.
Uniform store & accounts
What is a Secure Buying Wardrobe?
It is your own private, branded online uniform store. Your approved garments are loaded with your logo already on, so staff or managers simply pick sizes and order. You control who can order what, set allowances, and see reporting across every site. Set up your wardrobe.
How much does a uniform store cost?
Nothing. It is free to set up, with no monthly fees. You only pay for the garments you order.
Can staff order their own uniform?
Yes. You can give each employee their own login with an allowance, or let managers order on their team's behalf. Orders can need approval before they are processed.
Can I have different garments for different roles or sites?
Yes. We can set up unlimited depots, departments and users, each with their own garment list, logos and budgets.
How long does it take to set up?
We review your application within one working day. Once we've agreed your garment list and logos, we build and launch your wardrobe for you.
How do I open a credit account?
Apply through our credit account page. Approved businesses can order on account and pay on invoice.
Sizing & care
How do I choose the right size?
Each product page has a size guide. Sizes vary between brands, so if you're unsure, order a free sample to try before you place a branded order. Our workwear sizing guide has tips on measuring.
Do you have workwear made for women?
Yes. Our women's fit range includes polos, trousers, hi-vis, fleeces and PPE cut to fit women properly, not just smaller men's sizes.
How should I wash embroidered workwear?
Wash inside out at the temperature on the care label, avoid bleach, and don't iron directly on the embroidery. This keeps colours sharp and the stitching looking good for longer. See our workwear care guide.
Do you have sustainable or recycled options?
Yes. We offer recycled ranges, including recycled hi-vis, and we work only with suppliers that hold strict ethical standards.
Still have a question?
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